Xiaoquan Gao

Xiaoquan Gao

Assistant Professor at Singapore Management University

Xiaoquan Gao's Research

Working Papers

  1. Xiaoquan Gao, Pengyi Shi, Nan Kong, “Stopping the revolving door: MDP-Based decision support for community corrections placement”, Under 2nd Round Revision at Operations Research
    • Winner, 2023 INFORMS Decision Analysis Society Student Paper Award [link]
    • First place, 2023 INFORMS Service Science IBM Best Student Paper Award [link] [5-minute Talk]
    • First place, 2023 IISE Outstanding Innovation in Service Systems Engineering Award [link]

Work in Progress

  1. Dynamic Routing under Delayed Individual Information and Long-term Impact. Xiaoquan Gao and Pengyi Shi.
    • Presentations: POMS 2025, MSOM 2025, INFORMS International 2025, Singapore Analytics and Operations Day 2025, INFORMS 2025, POMS-HK 2026, INFORMS Healthcare 2026 (scheduled)
  2. When AI Listens First: Crisis Triage and Emotional Support in Mental Health Helplines. Xiaoquan Gao† and Yanhan (Savannah) Tang†.
    • Presentations: POMS-HK 2026, POMS 2026 (scheduled, presented by co-author), INFORMS Healthcare 2026 (scheduled)
  3. Dynamic Scheduling with Switching Costs: Theory and Applications to Healthcare Operations. Xiaoquan Gao, Yvonne Huijun Zhu, and Joel Goh.
    • Presentations: POMS-HK 2026, INFORMS Healthcare 2026 (scheduled)
  4. Bridging Prediction and Decision in Jail Diversion: The Power of Interpretability.
    Tri Quang Vo, Xiaoquan Gao, and Pengyi Shi.

† denotes co–first authors; underline denotes student mentee.

Journal Papers

  1. Xiaoquan Gao, Nan Kong, Paul M. Griffin, “Shortening emergency medical response time with joint operations of UAVs with ambulances”, Manufacturing & Service Operations Management 26.2 (2024): 447-464.
  1. Xiaoquan Gao, Sabriya Alam, Pengyi Shi, Franklin Dexter, and Nan Kong. “Interpretable machine learning models to predict hospital patient readmission”. BMC Medical Informatics and Decision Making 23.1 (2023): 1-11
  2. Xiaoquan Gao, Jianpei Wen, and Jie Song. “Capacity allocation and revenue sharing in healthcare alliances.” Flexible Services and Manufacturing Journal 32.4 (2020): 829-851

Conference Proceedings

  1. Nan Kong and Juan C. Paz and Xiaoquan Gao. “EMS operations management: simulation, optimization, and new service models” 2022 Winter Simulation Conference (WSC). IEEE, 2022
  2. Xiaoquan Gao, Nan Kong, and Paul M. Griffin. “Dynamic optimization of drone dispatch for substance overdose rescue.” 2020 Winter Simulation Conference (WSC). IEEE, 2020
  3. Xiaoquan Gao, Jianpei Wen, and Jie Song. “Simulation study of revenue sharing in healthcare alliances.” 2018 winter simulation conference (WSC). IEEE, 2018